About Andrew Vazquez

I have over 10 years of experience in technical support. During that time I have risen through the ranks from being a Tier 1 technical support agent to Director of Technical Support responsible for managing the day-to-day support operations, team performance, and the mission and vision of the Customer Support organization. My experience ranges from small tech startups to well-established SaaS companies working with Customer Success and Professional Services to achieve the desired client outcomes; boosting customer satisfaction and retention.